Director, Client Support
Office of the Vice President for Information Technology & CIO
Momi Ford provides leadership, strategic planning, and operational coordination of client support at the Bloomington and Indianapolis campuses. In this role, she leads mission-critical user support for all students, faculty, and staff, including computer hardware, mobility, software, and online computing help and knowledge management, as well as communication across numerous venues including written, video, and voice, and establishes and maintains relationships with IT professionals at various campuses, schools, and departments.
Her roles at IU include being the founding manager of the 24/7/365 Executive Information Technology Support unit where she formed a technical support team serving Indiana University's president, vice presidents, and other high-ranking executives. She later became the manager of the broader UITS Support Center, leading IT services and support serving over 400,000 Indiana University and Ivy Tech Community College students, faculty, and staff 24x7 via telephone, email, chat, and walk-in services.
Ford has served as chair of the Help Desk Institute’s Higher Education Forum and is currently a member of its steering committee.
Ford held a variety of system administrator and technical support positions for the county government prior to starting her career with UITS in 1999.
