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IBJ: Amazon’s cloud woes deluge local firms

IU CIO Brad Wheeler among tech leaders interviewed by Indianapolis Business Journal for article about outage impact

Amazon outage affects local software buyers, sellers

By Jared Council
Indianapolis Business Journal

A massive outage of the popular Amazon Web Services on Tuesday caused business disruptions for several Indianapolis firms that buy and sell software.

AWS, a goliath Amazon-run platform in the cloud-services industry, hosts data and applications used by companies, not-for-profits and other institutions the world over. A number of local tech firms sell software-as-a-service products that run on AWS servers, so the early afternoon outage sent them scrambling for solutions to fix what their customers are paying subscriptions for.

Indiana University is a major cloud-based software buyer and many of those services rely on Amazon. Brad Wheeler, IU's vice president for IT and chief information officer, told IBJ in an email that "while Amazon has proven very reliable, when something like this happens, we can see a dozen service outages that affect our users."

"The outage for Canvas, IU’s cloud-based learning management system, is the most critical as it effectively cancels class for our many online degree programs and deeply impacts support of residential classes," he added.

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