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Umail email account issues in China

Some students in China who have IU Umail email accounts, powered by Google, are having difficulty accessing mail.

Some students in China who have IU Umail email accounts, powered by Google, are having difficulty accessing mail and Google-based services while in China. (This issue also impacts IU offices that need to reach new and existing students in China via their IU email accounts.)

Here are a couple potential workarounds for students in this situation:

  1. Establish a SSL VPN connection before attempting to access your account -- here are instructions >>
  2. See if you can access your email via One.IU -- you can view your mail without re-entering your login details >>
  3. Set your email to forward to another email provider -- here's how >>
    (If you can get into Umail, then you can also set mail forwarding from there.)

We realize this newsletter may not reach students experiencing these email issues, so please help spread the word.

For other access methods, visit the Knowledge Base >>