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UITS News for November 5, 2014

Student Windows users: Keep your computer safe and connected

1. Student Windows users: Keep your computer safe and connected

If you're a student using a computer running Windows, UITS recommends that you run Get Connected to ensure your device is correctly configured to securely access the IU campus network.

Why run Get Connected on your PC?

  • Security: Get Connected helps protect your computer and IU's network resources from hackers, viruses, worms, and other vulnerabilities.
  • Full access to the IU network: Use Get Connected to register computers running Windows (Vista or later).
  • Helpful utilities: The full version of Get Connected offers the option of installing utilities like IUanyWare, as well as the latest security updates.

Learn more >>

2. The UITS Support Center and the millionth ticket

At 2:02pm on October 30, the UITS Support Center took a chat question about using Canvas on a mobile Android device, and thus logged its millionth ticket – its millionth question answered since the ticketing system was implemented to track support requests in June 2009.

It's quite an accomplishment, helping with that many questions in just five short years. The UITS Support Center strives for customer satisfaction by providing comprehensive, no-cost support, and it shows in their overall customer satisfaction rating: 97 percent.

Whether you're having trouble getting your tablet to connect to IU Secure, you need help with Canvas, or you've forgotten your IU passphrase, the UITS Support Center is here to help. Open 24/7 for phone, chat, and email consultations, the UITS Support Center also has walk-in hours and maintains the IU Knowledge Base of FAQs and tech trends.

Contact the UITS Support Center >>

3. It's easy to lose a thumb drive. It's hard to lose a Box account.

A stolen laptop, a failed hard drive, a lost cell phone, or a missing thumb drive doesn’t have to mean lost files. Your IU Box account provides 100 GB of file storage and collaboration space that you can access from your phone, tablet, laptop, or any Internet-connected device. When you store files in an IU Box account, they're backed up to multiple data centers across the country. Your data is securely stored on US soil and may not be mined by Box or any third party.

Box also allows you to easily share files with others. Did you or one of your collaborators accidentally delete a file in Box? No worries, it will remain in your trash for 30 days. A thumb drive wouldn't be so forgiving.

For secure, redundant storage of your files with easy online access, think inside the Box.

Access your Box account >>

Box file security >>

Box help menu >>

4. Introducing the Learning Commons at the Wells Library

The new Learning Commons on the first floor of the Wells Library at IU Bloomington is a 24/7 technology-infused learning center where students can work on class assignments from start to finish. A partnership between the IU Libraries and University Information Technology Services, the Learning Commons offers wireless access, a tutorial center, research consultations, peer advisors, and technological support.

Join us for the grand opening!

  • When: Thursday, November 6, 4pm
  • Where: Wells Library, West Tower (first floor), IU Bloomington

Learn more >>

5. How it's done: Connecting to IU Secure

IU Secure is the safe way to get online at IU. If you're having trouble connecting, the Knowledge Base can help you get on IU Secure no matter what device or operating system you're using.

Learn how to connect to IU Secure >>

Still having trouble? Contact the UITS Support Center >>

6. Advanced technical security training available

UITS IT Training is partnering with IT Training Solutions to offer a three-day course at IUPUI (remote attendance is also possible) on mitigating the risk introduced as a result of mobile devices accessing institutional data.

  • What: Mobile Devices Ethical Hacking
  • When: Dec. 16-18, 8:30am-4:30pm (rescheduled from original Oct. 26-28 dates)
  • Where: IUPUI Informatics and Communications Technology Complex (ICTC), Room 125

Things to know before you sign up:

  • Because this course is taught by a commercial vendor, the registration fee for IU students, faculty, and staff is $1,850 with a 30-day advance cancellation notice requirement. (This is a 33% discount off of the standard registration fee for this course.)
  • If you're paying for the course with an IU account, you can register on the IT Training site.
  • If you're paying by credit card, please contact Mathew Bell, IT Training Solutions (801-649-4030 matt@ittrainingsolutions.net) to register.

Learn more and register >>

Questions? Contact UITS IT Training.
Email: ittraining@iu.edu
Phone: (812) 855-7383 or (317) 274-7383

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