Indiana University's Global Research Network Operations Center (GlobalNOC) is partnering with the George Washington University (GW) in Washington, DC, to provide GW with services, support, and tools for their new network—the Capital Area Advanced Research and Education Network (CAAREN).
Serving the DC and Northern Virginia areas, CAAREN will enhance collaboration and facilitate research, education, and knowledge sharing. The new network is part of an initiative to build a high performance research and education infrastructure in the DC area. CAAREN will primarily serve capital-area government, education, and research organizations, but will also offer network services to some private organizations.
"CAAREN is a strategic new network with an exciting mission, and we are proud to be a part of it," said Stephen Peck, GlobalNOC business relations and development manager. "This new opportunity underscores IU's commitment to provide high-quality network services and support to regional networks in the research and education community."
Under the contract, the GlobalNOC, which provides an array of layered networking support to large and small networks around the world, will provide CAAREN with Tier 1 Service Desk support and tools. Typical Service Desk support and services include 24/7 call center support, network monitoring and incident triage, trouble ticket management, support coordination, and workflow support.
"The choice to use the GlobalNOC to monitor CAAREN was easy," said Brian Ensor, assistant vice president of planning and strategic initiatives in the Division of Information Technology at GW. "The GlobalNOC's leadership and expertise in this space is exactly what we're looking for as we build our infrastructure. CAAREN is a key piece of GW's renewed commitment to support innovative research in the DC and Northern Virginia areas. The enthusiasm with which the GlobalNOC team has engaged on this project is a clear indication of their commitment to the higher education and research community."
Through Internet2's Sponsored Education Group Participants program, CAAREN will coordinate with DC-NET to reach K-12 schools, public libraries, museums, hospitals, and independent research organizations. The GlobalNOC contract will support CAAREN's education services.
"We welcome the opportunity to support GW's CAAREN in its quest to become the center of cutting-edge knowledge for the capital region," said Peck.
The one-year contract goes into effect December 2, 2013.